Our Newsletter


shipping returns

Return Policy  

 
"My Canvas Prints" is committed to quality products and your satisfaction is 100% guaranteed! 


If for any reason you are not completely satisfied with your purchase,you can simply take a digital photo of the item and one of the shipping container it arrived in, attach them to an email and send to support@mycanvasprints.com.au. Please include in the body of the email: your order number, the shipping id, a brief description of the reason for the return.Then one of our representatives will talk you through the return procedure and we will either redo or refund monies for a faulty item.


Attention: If the canvas damaged in transit.please take the following pictures and send them to us within 7 working days after you receive order, then we can ask courier for compensation and replace your order.


1.Photo of damaged canvas

2.Photo of airway bill (when you take this picture,please make sure the bill is still pasted on carton box,do not tear it out,and make sure the tracking number on the bill is visible)

3.Photo of damaged carton box.


Thank you for your cooperation in advance! 


Delivery Time 


We are unable to guarantee delivery of your order within a specific time frame; However in most cases please allow 5-7 working days for delivery within Australia.There may be some delay in delivery of orders placed during peak trade periods.


Privacy Policy

 
Your privacy is important to us. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).  
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. This may include passing your details to our vendors for them to send your order to you, and also passing your details to delivery companies so that they can deliver your parcel.  
The type of information we will collect about you includes:

your name

address

phone number

e-mail address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting our "Accounts Settings" page once you login or by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Safebuy Code of Practice. If we intend to transfer your information outside we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way cannot be used to identify you. If you have any questions/comments about privacy, you should e-mail us at support@mycanvasprints.com.au