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faq

My canvas prints professional teams are always here to provide you with best person to person customer support. We can do everything we can help to ensure your 100% satisfaction.
What can we do to help you?


Question about order:


1. How long does it take to receive my order?

We produce your canvas in just 1 business days and our standard shipping will take 5 business days. So it will take5-7 business day from our factory to your door.

2. Do you offer discount for my order?

Yes. We often running special discount regularly. You can check our website and enter our coupon code to get the discount.

3. Can I see my canvas prints before I order?

Yes. Of course, you can contact us via email: support@mycanvasprints.com.au , and then we will offer preview to you.

4.How do I track my order?

You can tract your order according to the tracking number we provide to you in the shipping confirmation email.

5. Do I need to pay additional cost for my order?

You can rest assured, you just need to pay what the price you see.

6. Do you ship order outside Australia?

Yes, we do. We will ship your order with the perfect shape to your door.

7. Can I use my order as a gift to other place?

Yes, of course. You just need to enter the recipient’s name and address in the shipping details, then we will shipped your order to your friends.

 8. If I play large order with you, can I get more discounts?

Yes, absolutely. The more you order, the more discounts you can get.

9. What’s the frames thickness?

Our canvas prints are stretched on wooden framed with a depth of 3cm.


Question about product:


1. What kinds of material of canvas you use?

We only use 80%cotton20%Polyester canvas - no imitations! Our canvas weighs in at a massive 400 grams.

2. If I not satisfied with the canvas I received, what can I do?

We are confident in our product quality, if there is anything you are not entirely happy, you can contact us to reprinted your canvas or return to us for a refund.

3. If I don’t want the canvas size you list on your website, how can I do?

Just contact us. We can do the size according to your request.

4. Can I choose the edges of the canvas I like?

Yes, absolutely. It is totally up to you. You can choose the Mirror wrap or Gallery wrap, or just specify a color for the edges.

5. Can I order rolled canvas?

Yes, of course. If you want rolled canvas, just contact us via email: support@mycanvasprints.com.au

6. Are you canvas prints eco-friendly?

Yes. We only use the lasted Epson eco-friendly ink to make sure all the canvas prints we make can suitable for any indoor environment.

7. If the canvas prints has been damaged upon arrival, how can I do?

Although we do our best to ensure your canvas prints in prefer condition, but if it is happened, just take a photo if the damage and contact us, we will reprinted your canvas and shipped to you as soon as possible.

8. Do you print on any other types of mediums besides canvas?

Yes, we do. We also print picture on acrylic and metal, you can choose the way you like.

9. What kind of protection do you add to the canvas prints?

We produce our canvas prints with an ultra-protective UV-matte laminate to ensure our products never crack, fade and bubble.

10. Can I print my pictures into multiple canvases with different size?

Yes, of course. You can choose the multi canvas prints.

11. Does the canvas prints ready to hangs?

Yes, of course. Every canvas we make are all with stretched wooden framed, It is ready to hangs in your wall.


Question about image


1. What’s the mini size of my image you require?

The mini size of you image should be at least 1 MB.

2. If I can’t send my image to your website, how can I do?

Just contact us via email: support@mycanvasprints.com.au

3. What image file types you accept?

If the image can be opened in Adobe Photoshop, that’s would be all available for us. Such us: PNG,PDF and TIF files.

4. Can I change the image that I submitted with my order before?

If you need to change the image, you should contact us as soon as possible, if your order have been produce, then it may be can’t change.

5. I’m not sure whether my image can be printed on canvas or not?

Don’t worry about that, if you have any concern about your image, just contact us, our professional design will check it out and let you know soon.

6. What’s your privacy policy with the use of my images?

You can rest assured, we never use your image in any manner rather than printed it for you.

7. Can I use more than one picture?

Yes, of course. Just contact us. We have lots of multi-photo layouts for you to choose.

8. Will the color of my image change on canvas?

Don’t worry about that. It won’t happened. If you have any concern about that, we can offer preview to you via Email.


Question about shipping


1. What’s your delivery time?

We will produce your canvas and shipped to you within 24 hours after received your payment.

2. Will you give me the tracking number?

Yes. We do. We will write a shipping confirmation email with the tracking number to you.

3. What’s the shipping option?

We only use Australia post.

4. Can I require my canvas prints arrive on a certain day?

If you need your canvas prints by a certain day, just leave a note of you order of contact us via email: support@mycanvasprints.com.au we will arrange your shopping as soon as possible.

5. What’s the shipping cost?

$12.95 per order for Australia wide, $19.95 per order for other country.

6. If I change my mind on shipping address, how can I do?

If you need to change your shipping address, you should contact us soon. If the order has been processed, then it can’t be change.


Question about care


1. How can I clean my canvas prints?

If you want to clean your canvas, the best way is use with a soft duster or use a damp cloth to clean the face of the canvas.

2. Can the canvas prints hangs outside?

Although our canvas prints with UV protection, but it won’t be hangs in outside for long time due to the directly sunlight.

3. How long will the canvas last?

We only produce canvas prints with highest quality canvas and latest Epson ink to ensure the quality, these guarantee canvas last a lifetime.
 
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